Job Title: Fitness Manager

Company: Browns Fit

Directly Reports to: General Manager

Department: Fitness

POSITION OVERVIEW

The Fitness Manager (FM) is a member of Browns Fit management team and plays a key role in the company’s overall success by leading and managing a club’s health and fitness programming which includes personal training, group training, supplement sales, member integration and support. The Fitness Manager is responsible for:

Impacting member service and retention by delivering excellence through quality, cutting-edge programming that is safe, supports member’s efforts to reach their goals and provides exceptional member experiences
Maintaining a safe, clean, well-maintained, and esthetically appealing environment
Achieving financial performance results through the generation of ancillary service revenues

KEY RESPONSIBILITIES

Serve as a role model and direct and manage the day-to-day operations of the club’s fitness programming

Cultivate and lead a positive, team-centered work environment that delivers on company goals
Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential
Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies
Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner
Create staff schedules that guarantee there is appropriate coverage by the fitness team
Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered in the appropriate systems accurately

Create a customer service focused environment that is friendly, welcoming, and supportive, creates raving fans and seeks to provide members and guests with exceptional experiences

Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Create and deepen relationships with members and enhance their sense of belonging and community within the club
Work with the sales team to integrate members into the club in a timely manner
Sincerely acknowledge members and guests
Be professional in your personal presentation
Use a professional and friendly communication style to enhance our members’ and guests’ experience
Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information
Educate and train the fitness team on company and department programs
Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications
Cross train staff so that they are always “stage ready” and available to help members and guests no matter what their job

Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention.

Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals
Know your competition and use that information to make suggestions or changes that enable your club to be “best in class”
Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services
Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data
Manage all controllable expenses to ensure that the department stays within budget

Maintain a safe, clean and esthetically appealing environment

Ensure all equipment is working and operating and if it is not working, get it repaired in a timely manner
Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved
Maintain and implement an equipment cleaning schedule and overall maintenance checklist

Work in partnership with other members of the Browns Fit team and as an integrated member of the Browns Fit Community and contribute to the effective and efficient running of the day-to-day operations of the department and club as well as the overall success of the business.

Actively participate in management meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
Work as part of the overall team by respecting, supporting, and encouraging your co-workers, pitching in, and assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Maintain an active and working knowledge of Browns Fit as a company as well as all services and promotions
Be proficient in appropriate club software systems
Follow all company policies and procedures
Remain up to date on all individual, department, and company communications by reading all individual and departmental emails

Perform other duties as required. Employee responsibilities are subject to change at any time.

WORK SCHEDULE

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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